Effective Date: July 1st 2022
1. Overview
At Football Trading FC, we are dedicated to providing high-quality digital products and services designed to enhance your football trading skills. Please read this Refund Policy carefully before making a purchase. By purchasing any of our digital products, you agree to the terms set forth in this policy.
2. No Refunds on Digital Products
Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges on any digital products purchased through Football Trading FC. This includes, but is not limited to, e-books, online courses, downloadable content, and software.
3. Exceptions
We understand that exceptional circumstances can occur. While our general policy is not to offer refunds, we will review requests on a case-by-case basis under the following conditions:
- Defective Product: If you encounter a technical issue that makes the product unusable and we are unable to resolve it within a reasonable time frame, we may offer a refund or exchange.
- Duplicate Purchase: If you accidentally purchase the same product more than once, we may provide a refund for the duplicate transaction.
4. How to Request an Exception
To request an exception, please contact our customer support team at hello@footballtradingfc.com within 7 days of your purchase. Include your order number, a detailed description of the issue, and any supporting evidence (e.g., screenshots).
5. Processing Refunds
If a refund is granted as an exception, it will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund and for the funds to appear in your account.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at: hello@footballtradingfc.com
Football Trading FC